This error message does not mean there is a technical issue or a problem with the recipients account. Please check the spelling and format of the e-mail address. The format must be;

11 - 16 characters long.
(This includes letters and/or numbers.)

Special characters like * or & will not be accepted. The only special character that is allowed is the @ sign which will always feature in the middle of an e-mail address.

For example: johnsmith@netscapeonline.co.uk

In this example, 'johnsmith' is the address of the individual or company 'at' (@) 'netscapeonline.co.uk' which is the domain.

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